FAQ & Policies

OUR CURRENT TURN AROUND TIME (TAT) IS:

 

  • Ready To Ship Items (RTS): - Ships in approximately 7-10 business days, unless personalization is requested, then shipped in approximately 10-12 business days.
  • Made to Order (MTO) Shirts:- 9-10 business days **If shorter, we will notify you. 

This time does not include weekends or holidays. If your order is placed on a weekend, please know TAT starts on the next closest business day. This TAT does not include shipping time. 

ROUTE SHIPPING INSURANCE AT CHECKOUT:

  • For your protection, route insurance is automatically attached with your order, you have the option to remove it, but if you choose to remove route shipping protection, please know if the package is lost or stolen among the many other things that can happen to packages during transit, there may be little to nothing we can do if it is not protected. You can learn more about what Route shipping is by clicking here.

THE TRACKING ON MY ORDER SAYS IT IS LOST, DAMAGED, STOLEN, OR ITEMS HAVE BEEN DISCARDED, WHAT DOES THIS MEAN?

    • If you chose USPS at checkout as your shipping service provider, you, the customer, will have to file a claim by visiting their website or clicking here. Unfortunately, once USPS has your package there is nothing I can do on my end since it is out of my control, and jurisdiction. 
    • If you chose UPS at checkout as your shipping service provider, you, the customer, will contact me via email at sunmoonandstarscreativedesigns@gmail.com and include the order number in the subject header, with as much information as possible, including screenshots of what the tracking says on your end. I will file a claim for you, and UPS may contact to confirm details. Please make sure you include a good phone number in that email to make sure they are able to reach you if necessary. 
  • Please be aware that once your package has been scanned at either USPS and UPS and it leaves my hands, I know as much as you do when it comes to tracking information and shipping delays. What you see on your end is exactly what I see on my end. This means if you notice your tracking is saying your package is being held at a hub, not moving after it arrives to a certain city, or doing a tour around the US, you will need to contact the shipping service provider. I cannot provide any more or different insight in regards to the tracking. 

PROCESSING TIME?

  • The time I need to prepare an order for shipping varies. Processing time is different from shipping, this is solely based on the time I need to complete your order. Shipping time is not included in the processing time.  Please be aware that once your package leaves my hands I have no control over any delays or other inquiries with USPS.

SHIPPING?

  • Once your order is placed please allow the estimated TAT & Processing Time. This does not include shipping time. Shipping method is either priority shipping, 2-3 days, first class 5-7 business days, or UPS Ground. Shipping method is chosen by the customer.
  • You’ll receive tracking info through an AUTOMATED EMAIL once a label has been printed. If you have any questions always feel free to email me at sunmoonandstarscreativedesigns@gmail.com and include your order number in the subject line. 
  • If you need your order by a certain date, please select the accurate RUSH ORDER FEE before carting each item in your order. It’s not fair to customers for me to rush orders that were placed after theirs, so that is why I charge a fee. Please understand, we are not amazon, and will do our best to satisfy your needs. 
  • RUSH MY ORDER?
  • If you need an order rushed, please pay for the rush fee option by selecting the box before carting your item. Please note the rush fee is per item. 

CUSTOMS AND IMPORT TAXES?

  • Buyers are responsible for any customs and import taxes that may apply. I'm not responsible for delays due to customs.

RETURN POLICY?

    • Due to the nature of my work, I don't accept returns, exchanges, or cancellations. 
    • Changes to your orders may not be made after your order has been placed. You agree to this at checkout. This includes but is not limited to, shipping address change, name changes, personalization changes, etc. 
    • If you need anything at all once your order has been placed, please do not contact me through social media. To protect your privacy,
  • Please do not inquire about your order through social media. For a prompt response, I kindly ask that you emails us at sunmoonandstarscreativedesigns@gmail.com and include your order number at details.

COUPON CODES/DISCOUNTS?

  • Please make sure you input the correct codes/discounts at checkout. I cannot refund the difference if a code/discount doesn’t work for you after checkout. However, you may contact me before checkout and I can help with any issues. 

**DISCLAIMER**

 

TERMS & CONDITIONS

By purchasing products you are agreeing to:

    1. Once your order has been placed, I will NOT allow any changes to be made. This prevents me from making any mistakes and delaying your order. Please do not inquire about your order through social media. For a prompt response, I kindly ask that you emails us at sunmoonandstarscreativedesigns@gmail.com and include your order number at details.
    2. Because these items are custom & handmade, I do not accept cancellations, returns, refunds or exchanges.